Because of the nature of my work (custom design), I require prepayment for all services. If you are dissatisfied with any facet of your experience, we will work together to reach a refund amount that is fair.
If you are ordering invitations, please place your order well in advance of your event; at least 6 weeks recommended, but I will accommodate requests up to 3.5 weeks in advance.
I accept payment through Etsy, Paypal, or personal check (please understand I have to wait for the check to clear before I begin work).
Cancellations are no problem, but if I have begun work on your order I will need to be compensated for that. Otherwise, you will be issued a full refund.
Buyer is responsible for all shipping costs. Please notify me if you want insurance or delivery confirmation. My default shipping method is USPS, but I am happy to ship UPS or Fed-Ex. International buyers welcome!
Refunds and Exchanges
If you cancel your order before I begin work on it, I will refund you in full.
If I have begun work on your order, I will refund you all but my earnings, which I calculate at $15 per hour.
For custom work, I involve you in every step of the design and will send you ample pictures as I work (on invitations, posters, typography on envelopes), so if you are not liking how it is shaping up, please speak up and I will modify appropriately. We’re in this together!
If your work is lost in the mail, please contact me and we will figure something out; either a refund or a re-do.
Additional Policies and FAQs
Please note that every custom order is subject to custom pricing. For this reason, please contact me for pricing on anything you would like done or for wholesale orders.